Having a reliable copier solution is essential to your business as an entrepreneur. Consequently, one of the most difficult decisions you have to make as a business owner is deciding which office copier support offers an excellent service. As a buyer, you’re faced with a tough decision since you’ve heard all kind of recommendations from various persons. So how can you make the decision that will be the best choice for your business?
Let’s consider restaurant booking for instance. If you were to book a table for your family in a fancy restaurant, would you check online for ratings of the various luxury restaurants or would you just choose a well-known name in the industry? Have you ever considered that a famous restaurant could not meet up with the hype on occasions?
Recommendations from friend, colleagues, and neighbors can be instrumental in making a choice. Occasionally, the well-known name might not meet your expectations while the local diner might surprise you pleasantly.
When it comes to a print solution and office copier support in Florida, how can you make certain that you’re making the right choice? Whether you need these services in South Florida or West Palm Beach, the following tips will help:
You can start by asking the sales representative of potential print solution firm the following questions:
- Are the machines manufactured with original parts?
- What is the total cost of ownership? (This includes the hardware itself, supplies, services and the efficiency of the printer)
- When will the first servicing take place after purchase?
- Are necessary parts always available?
- How frequent would a technician fix a problem based on your usage?
- Are the technicians professional?
- Do faults reoccur shortly it has been fixed?
How fast can your office copier support provider fix your problems?
Another aspect you should consider when choosing an office copier support is the feedback on their response time. A print solution service should be rated on how fast they fix your problems. It is better to see an engineer who has the parts ready and can fix your machine immediately, not one that will delay while waiting for the parts to be delivered to him.
Also, the service provider should have a Local Help Desk to attend to costumers without sending a technician. At times, the issue might not need a part to be replaced but just the network side issue. On occasions like this, the local Help Desk should be able to resolve the problem in a short period.
To sum it up
Get as much information as possible about the company you want to engage for your copier solutions. Research extensively and ask questions until that you know what you’re signing in for the best office copier support for your business.